Partner Assistance team provides guidance to Oracle Partners in accelerating their Solution or Service offerings on Oracle to Market, within the Oracle Partner program, in a 24/5 model, by understanding and proactively addressing partner questions / challenges through their partnership lifecycle with Oracle.

In this role, you will be a Support Program Manager for strategic, top-revenue Customer accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, repeat incident management and problem management, creating initiatives, presenting across lines of businesses.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

In this role, you will troubleshoot and resolve from simple to complex technical issues concerning Oracle WebLogic Application Server & related technologies, or developer tools-related issues (Oracle Forms / Reports, Oracle Rest Data Services, Visual Builder Cloud, Oracle Machine Learning, etc.). The role might require your flexibility to work in weekends and public holidays.

Join us as an Advanced Services Engineer (ASE) Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts.

Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle’s largest customers. A Technical consultant provide support in the continuous operational improvement of Oracle environments. 

Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

The candidate should be advanced in English and Italian, any other foreign language is extra. Preferred profile is: problem-solving abilities, team player, sound planning and organizing, attention to detail, and excellent change management. Previous customer service experience is a plus.

Join Our Team at Oracle! Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in French and English (+Spanish would be a plus) and have experience in collections, credit analysis, or a similar role, we want to hear from you!

Preferred profile is: problem solving abilities, team player, sound planning and organizing, attention to details and excellent change management. Previous customer service experience is a plus. Excellent written and verbal communication skills. Organized, detail oriented, and time management skills. Proficient in Email, MS Word and Excel.

Manage HR processes and support for candidates, employees, managers, HR at regional and global level. Coordinate with various teams to prioritize and solve HR queries. Analyze and interpret data on given processes to produce trends and identify improvement areas.

Use data to challenge status quo and define proposals for improvements.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Join Our Team at Oracle! Are you a talented problem-solver with a passion for financial analysis? Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in Italian and English and have experience in collections, credit analysis, or a similar role, we want to hear from you! 

We’re looking for a motivated and detail-oriented Analyst to join the Global Revenue Recognition Systems Enablement team. This is a hybrid role that blends finance operations, system support, and service delivery. You will play a key part in managing data automation, supporting internal controls, and collaborating across global teams (EMEA, APAC and US).

This position will be part of the Oracle Global Business Finance – Center for Excellence, Sales Compensation Planning Operations, Bucharest and supporting the Oracle Global Sales Compensation Planning activities through sales quota plan submission and maintenance.

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. 

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. 

We are looking for a Category Manager, with roughly 5-8 years of experience, to support Oracle’s exciting and innovative Cloud businesses (Oracle Cloud Infrastructure, NetSuite, Oracle Global Business Unit (GBU) Cloud Services, and Oracle Data Cloud).

We are looking for an experienced SaaS Finance ERP functional Consultant to join our CSS team in EMEA.  As a ERP functional  expert you will be responsible for providing functional expertise to support CSS customers by translating ideas and concepts into implementable, supportable solutions. This role gives you an opportunity to apply your domain knowledge, skills, and experience to work in the Customer Success Services (CSS) team with Oracle SaaS/PaaS products. 

This posting is for Senior Engineer for enabling 24×7 Data Pipeline Operations in the Oracle Fusion Data Intelligence (FDI) product engineering organization in Oracle. You will be responsible for managing the uptime of the service and ensuring that customers data pipeline, that runs complex transformations, runs smoothly. Customer rely on the data that is updated by the Pipeline and have downstream dependencies. Therefore, it’s important the data pipeline completes on time and with accuracy.

Oracle is at the forefront of the digital transformation, empowering businesses with cutting-edge AI and Cloud solutions.  As an Oracle Account Cloud Engineer, you will empower organizations on their digital transformation journey, making a direct impact on their success through the power of Oracle’s comprehensive cloud portfolio. We have phenomenal career opportunities for every experience level and celebrate a culture of support and learning.

Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded.

OCI Incident Response is the first line of defense for maintaining the high availability of Oracle’s cloud. We make customer-impacting events shorter, less frequent, and less impactful by providing large-scale incident management. We are front-and-center in driving down event duration by utilizing our operational experience, knowledge of best practices, and ability to develop tools to automate incident management. 

We are seeking a highly skilled Senior Java & Oracle APEX Developer to join our team. The ideal candidate will be responsible for designing, developing, and maintaining Oracle APEX applications while also leveraging Java for backend development and integration. The role requires strong expertise in Oracle APEX, PL/SQL, Java, and web technologies, along with experience integrating APEX applications with APIs and external data sources.

The Contracts Administrator job is comprised of either a CDD Drafting Specialist or a CDD Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles.

The Contracts Administrator job is comprised of either a Customer Deal Desk Drafting Specialist or a Customer Deal Desk Manager role. Both work in a multi-cultural environment and cover multiple countries and/or lines of business. The work is fast-paced and seasonal in nature, corresponding with Oracle’s quarterly and annual fiscal cycles. 

The Customer Deal Desk Specialist creates, validates and processes contract documentation using Oracle’s standard document templates, a set of contract options and in accordance with Oracle’s policies and business approvals, in response to requests received from Sales. The Customer Deal Desk Specialist follows defined engagement guidelines to liaise with other Customer Deal Desk teams, Finance, Legal, and other groups across Oracle to ensure policy compliance and mitigate corporate risk. 

Our DevOps team for i.s.h.med hosting is specialized in automation frameworks and establishes automation for initializing and managing i.s.h.med instances including interfaces on OCI. We are seeking dynamic people to join this high-profile, agile development team to own the planning, execution, and delivery of i.s.h.med based customer implementations of Oracle Cloud projects.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. 

The Customer Success Services (CSS) organization consists of a diverse, highly skilled, and specialized team Advanced Services Engineers (ASE) who bring deep technical expertise in the entire Oracle Product and technology set. As integral part of a global Organization, the ASE will be working within an international environment and contribute to global technology driven initiatives or innovation programs for continuous service improvements.