Partner Assistance team provides guidance to Oracle Partners in accelerating their Solution or Service offerings on Oracle to Market, within the Oracle Partner program, in a 24/5 model, by understanding and proactively addressing partner questions / challenges through their partnership lifecycle with Oracle.

In this role, you will be a Support Program Manager for strategic, top-revenue Customer accounts, and will attend one-on-one meetings with representatives of the strategic accounts. You will be responsible for managing internal projects, repeat incident management and problem management, creating initiatives, presenting across lines of businesses.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

In this role, you will troubleshoot and resolve from simple to complex technical issues concerning Oracle WebLogic Application Server & related technologies, or developer tools-related issues (Oracle Forms / Reports, Oracle Rest Data Services, Visual Builder Cloud, Oracle Machine Learning, etc.). The role might require your flexibility to work in weekends and public holidays.

Join us as an Advanced Services Engineer (ASE) Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts.

Customer Success Services (CSS) is a unit within Oracle that enables long term advanced support relationships with many of Oracle’s largest customers. A Technical consultant provide support in the continuous operational improvement of Oracle environments. 

Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

The candidate should be advanced in English and Italian, any other foreign language is extra. Preferred profile is: problem-solving abilities, team player, sound planning and organizing, attention to detail, and excellent change management. Previous customer service experience is a plus.

Join Our Team at Oracle! Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in French and English (+Spanish would be a plus) and have experience in collections, credit analysis, or a similar role, we want to hear from you!

Preferred profile is: problem solving abilities, team player, sound planning and organizing, attention to details and excellent change management. Previous customer service experience is a plus. Excellent written and verbal communication skills. Organized, detail oriented, and time management skills. Proficient in Email, MS Word and Excel.

Manage HR processes and support for candidates, employees, managers, HR at regional and global level. Coordinate with various teams to prioritize and solve HR queries. Analyze and interpret data on given processes to produce trends and identify improvement areas.

Use data to challenge status quo and define proposals for improvements.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

Join Our Team at Oracle! Are you a talented problem-solver with a passion for financial analysis? Do you thrive in a dynamic environment and enjoy the challenge of financial recovery? If you are fluent in Italian and English and have experience in collections, credit analysis, or a similar role, we want to hear from you!