• Job Identification: 292503
• Job Category: Business practice and Operations
• Posting Date: 05/02/2025, 09:41 AM
• Role: Individual Contributor
• Job Type: Regular Employee
• Does this position require a security clearance?: No
• Years: 3 to 5+ years
• Additional Info: Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages: English, German

Job Description

Partner Assistance team provides guidance to Oracle Partners in accelerating their Solution or Service offerings on Oracle to Market, within the Oracle Partner program, in a 24/5 model, by understanding and proactively addressing partner questions /challenges through their partnership lifecycle with Oracle, as well as voicing their concerns. Partner Assistance representatives first assist the Partner Community by providing quick and easy to follow instructions, respond to how-to questions in order to guide partners in participating to and consuming OPN enablers and solutions, while also ensuring to regularly provide insights following partner interactions and feedback, in order to drive continuous partner experience enhancements.

Work schedule: 10:00-19:00 local time

Responsibilities

This role will fill in a Tier 1 Partner Assistance gap in Bucharest morning shift, with the required Qualifications below:

• Advanced level of English and German/Italian is essential
• Embrace and adapt to constant change
• Master complexity (in order to be able to troubleshoot complex partner inquiries)
• Learning agility (ability to use past learning and apply them in a totally new situation and environment, consume available training materials and be conscious of the learning methods that best work for each)
• Collaboration (key for Tier 1 to Tier 2 and 3 interaction)
• Be proactive while addressing partner inquiries/challenges

Qualifications

Career Level – IC2

Required Skills

• Customer Satisfaction
• Partner assistance

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.