Airbnb Resolution Customer Agent French & English

Your profile:

• Ability to write and speak fluently, clearly and concisely in French and English
• Availability for a full-time schedule, in shifts covering 10:00 – 00:00, Monday – Sunday, 5 days/ week
• Availability to work from the office in Bucharest
• Previous experience is mandatory, at least 6 months
• Excellent problem-solving abilities
• Empathetic and can communicate in a caring and friendly manner
• Strong time management skills and motivation to exceed expectations
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones
• Strong team spirit with passion and drive to help users and deliver the best in customer service.
• High level of mediation and composure

Responsibilities:

• As a Customer Agent for Airbnb:
• You will provide support for complex situations that are happening while a reservation is active.
• You will use your negotiation skills and make the best decision in a short time, delivering the outcome with soft skills.
• You will use critical thinking and a high level mediation skills.
• You will have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and strong brand to serve modern society.
• You’ll be the face of some of the world’s top brand!

We offer:

• Stable job – permanent labor contracts
• Above-average fixed salary, performance bonuses
• Monthly meal tickets
• Gym subscriptions reimbursement, after the trial period
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• International career – paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Inspiring and fun environment – our offices have become known for their innovative, fun and pleasant design. Enjoy our relax and play areas!
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
• Private medical insurance coverage
• Special discounts across a variety of Banks, Telecoms, Gym & Fitness centres and more

About Telus

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.