Customer support in French and English – Night Shift (Remote)

If you live in any town/city in Romania and you want to work from home, check the conditions below:

• French and English (medium in spoken)- Level B2
• Willing to work full time on shifting schedules, afternoon, evening and night shifts
• Basic computer and internet navigation skills
• Good communication skills with strong customer focus
• Strong problem solving and troubleshooting skills
• Experience in thе Wireless or Telecom sector may be an advantage and adapt to new ones

As a Customer Support Agent, you will:

• Master the skills of effective communication, problem-solving, customer service, and strong cultural awareness.
• Have the opportunity to be a part of something bigger and to change lives with our technology, amazing people and a strong brand to serve modern society.
• Be the face of some of the world’s top brands

We offer:

• Working from home, from any location in Romania
• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees’ gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more Paid training and international career opportunities
• Multilingual exposure – improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long

About Telus

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com.