Senior Cloud Support Engineer (OCI)

• Job Identification: 279629
• Job Category: Support
• Role: Individual Contributor
• Job Type: Regular Employee
• Does this position require a security clearance?: No
• Years: 3 to 5+ years
• Additional Info: Visa / work permit sponsorship is not available for this position
• Applicants are required to read, write, and speak the following languages: English

Job Description

As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Career Level – IC3

Qualifications & Skills:

• Bachelor’s degree in Computer Science, MIS or relevant work experience. 
• 6+ years’ experience in Infrastructure or cloud-related field. 
• In-depth knowledge of cloud computing.  
• In-depth knowledge of Networking
• Experience with public-cloud platforms like OCI, AWS, Azure and/or GCP (including Networking). 
• Prior Experience in a Technical support role.
• Demonstrated ability to quickly troubleshoot technical problems to root cause to restore service. 
• Good written and verbal English communication skills 
• Effectively communicate with people on both a technical and non-technical level 
• Ability to work with a global, remote workforce.  
• Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.
• A focus on customer service / satisfaction. 

Preferred Qualifications:

• Knowledge on Oracle Database and Exadata.

What We Will Offer:

• A competitive salary with exciting benefits
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

Responsibilities

What You Will Do:

• As a Senior Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.